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Here’s how to get your money back

  1. Go to My eBay

    If your item hasn’t arrived or isn’t as described, go to My eBay, find the item in your purchase history, and select return or item not received within 30 days of delivery.

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Tracking

Check the item description for shipping terms and tracking instructions

Tracking is available on millions of items. You can check your item’s status in My eBay. Just go to the item listing in your purchase history.

And look for Fast ‘N Free on the
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Need to return an item?

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Whatever you’re looking for, whatever you want to buy, millions of items on eBay are returnable. Before you bid or buy an item, check the seller’s return policy, then follow these easy steps to make a return.

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  1. Start your return

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  2. Ship the item back

    If the seller asks, send the item back as soon as possible.

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    If the seller doesn’t refund your money, ask eBay to step in and help.

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eBay Motors Vehicle Purchase Protection (VPP) covers up to $10,000 for vehicle non-delivery, missing title, or major undisclosed defects. You are automatically enrolled in the program at no charge.

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Get the best service

Look for the Top Rated Plus seal on item listings to receive same-day shipping and tracking, 30-day returns, and more.

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My eBay

Whether you want to shop, track an item, ask a question, or return an item, My eBay is your one-stop destination for everything eBay related.

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Have a question? Need to resolve an issue? We’re here to help. Customer Service is available 7 days per week.

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If you have specific questions or issues about returns, see Frequently Asked Questions.

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BEPP now protects capital equipment purchases up to $50,000.

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